Privacy Policy

Effective Date: October 26, 2023

This Privacy Policy describes the policies and procedures of synthly.xyz ("we," "our," or "the Company") on the collection, use, and disclosure of your information when you use our website and services (collectively, the "Service"). We are committed to protecting your personal data and your right to privacy. By accessing or using synthly.xyz, you signify that you have read, understood, and agree to our collection, storage, use, and disclosure of your personal information as described in this Privacy Policy.

1. Information We Collect

We collect several types of information for various purposes to provide and improve our Service to you.

1.1. Information You Provide Directly

• Account Data: When you register for an account, we may collect your name, email address, username, password, and any other information you choose to provide.
• User Content: This includes any audio files, text prompts, project data, configurations, and other content you generate, upload, or process through the Service.
• Communication Data: If you contact us for support or inquiries, we collect your email address, correspondence history, and any information you choose to share.
• Payment Information: For paid services, our third-party payment processors collect financial information (e.g., credit card details). We do not store full payment card information on our servers.

1.2. Information Collected Automatically

• Usage Data: We automatically collect information on how the Service is accessed and used. This may include your IP address, browser type and version, pages visited, time and date of visit, time spent on pages, unique device identifiers, and other diagnostic data.
• Cookies and Tracking Data: We use cookies and similar tracking technologies to track activity on our Service and hold certain information. Please see our dedicated Cookies section for more details.
• Technical Data: Information about your device, operating system, and software for compatibility and performance optimization.

2. Use of Your Information

We use the collected information for the following business purposes:

• To Provide and Maintain the Service: To operate, maintain, and secure your account; to process your transactions; to enable the core functionalities of our audio synthesis tools.
• To Improve and Develop the Service: To analyze usage trends and preferences, conduct research, and develop new features, products, or services.
• To Communicate With You: To send you service-related communications (e.g., account verification, technical notices, updates, security alerts). With your consent, we may also send promotional communications.
• To Ensure Security and Prevent Fraud: To monitor and protect the security of our Service, investigate suspicious activity, and enforce our Terms of Service.
• To Comply with Legal Obligations: To comply with applicable laws, regulations, legal processes, or governmental requests.
• For Other Legitimate Business Interests: Where necessary for our legitimate interests, provided such interests are not overridden by your data protection rights.

We do not sell your personal information to third parties.

3. Data Protection and Security

The security of your data is important to us. We implement a variety of technical and organizational measures designed to protect your personal information from unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encryption of data in transit using SSL/TLS protocols.
• Encryption of sensitive data at rest.
• Regular security assessments and vulnerability testing.
• Access controls and authentication procedures to restrict access to personal data to authorized personnel only.
• Regular review of our data collection, storage, and processing practices.

However, please be aware that no method of transmission over the Internet or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal data, we cannot guarantee its absolute security.

4. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to track activity on our Service and retain certain information.

• Essential Cookies: Necessary for the website to function and cannot be switched off. They are usually set in response to your actions (e.g., logging in).
• Performance and Analytics Cookies: Allow us to count visits and traffic sources to measure and improve site performance. They help us know which pages are popular.
• Functionality Cookies: Enable enhanced functionality and personalization (e.g., remembering your preferences).

You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Service. Most web browsers provide controls to manage cookie preferences.

5. Your Data Protection Rights

Depending on your location, you may have certain rights regarding your personal information. These may include:

• Right to Access: Request copies of your personal data.
• Right to Rectification: Request correction of inaccurate or incomplete data.
• Right to Erasure (Right to be Forgotten): Request deletion of your personal data under certain conditions.
• Right to Restrict Processing: Request restriction of processing your personal data.
• Right to Data Portability: Request transfer of your data to another organization or to you.
• Right to Object: Object to our processing of your personal data.
• Right to Withdraw Consent: Where we rely on consent, you may withdraw it at any time.

To exercise any of these rights, please contact us using the details provided below. We may need to verify your identity before responding to your request. We will respond to all legitimate requests within a reasonable timeframe and in accordance with applicable law.

6. Data Retention and Deletion

We retain your personal information only for as long as is necessary for the purposes set out in this Privacy Policy, or as required to comply with our legal obligations, resolve disputes, and enforce our agreements. When you request account deletion, we will initiate the process to delete or anonymize your personal data from our active systems, though some residual data may remain in our backups for a limited period as necessary for disaster recovery purposes.

7. Third-Party Services and Data Sharing